Shipping policy

Production time

Every bag is hand-woven and hand-painted to order. Please allow 3–7 days for crafting and painting before your order ships. This is separate from transit time. For personalized orders, we email a design sketch for your approval before painting begins.

Transit time

We ship from our studio in Vietnam with tracked delivery to the United States, typically arriving in 7–10 business days. You will receive a tracking link the moment your bag ships.

Shipping rates

Free tracked shipping on US orders of $120 or more. A flat rate of $19.95 applies to orders below $120.

Customs & duties

US orders under the de minimis threshold typically incur no additional fees. Any duties that may apply are the responsibility of the recipient.

Address changes

Address changes are possible within 24 hours of ordering. After that, contact hello@caosonstudio.com as soon as possible and we will do our best to help.